What warranty and spare parts support do you offer?

2026-09-04

Warranty Coverage: A 1-year standard warranty; lifetime technical support.

Free Buffer Stock: We include 0.3% free mission-critical spare parts (power driver modules, receiving cards, interface boards) with standard volume container orders to eliminate on-site maintenance downtime.

Resolution Protocol: Guaranteed 24-hour technical response, complimentary express replacement parts, remote engineer diagnostics, and firmware patches.

What are your accepted payment terms and trade Incoterms?

How do you mitigate failure rates during production?

Related questions

Who is KOSINTEC, and what are your manufacturing capabilities?

SHENZHEN KOSINTEC CO., LTD. is a direct commercial LCD display manufacturer and digital signage solution provider established in 2013 in Shenzhen, China. Backed by over 13 years of engineering experience, our facility has delivered 5,000+ completed commercial installations across 100+ countries for tier-one brands including Shell, Samsung, Pepsi, Starbucks, and Bosch.

What international certifications and compliance standards do your displays carry?

All manufacturing aligns with ISO 9001 quality management systems. Products are certified with CE, FCC, and RoHS. Specialized commercial and outdoor product lines also hold certified IP65/IP66 ingress protection and IK10 vandal-proof ratings. Detailed test reports and Declaration of Conformity (DoC) documents are available for import clearance upon request.

What commercial display categories do you manufacture?

Indoor Signage:Ultra-thin wall-mounts, free-standing advertising totems, floor-standing digital posters.

Window & High-Brightness: 2,500 to 5,500+ nits sunlight-readable IPS displays.

Custom Form Factors: Bar-type shelf displays, square screens, round displays, and L-shaped panels.

Outdoor Enclosures: Fully weatherproof (IP65/IP66), temperature-controlled (-30°C to 80°C) digital kiosks.

Interactive & Next-Gen: PCAP/IR touch inquiry kiosks, self-service checkout terminals, and color E-paper screens.

What are your turnaround times for OEM/ODM prototypes and engineering drawings?

Our internal R&D team provides a structural and technical solution blueprint within 24 hours and full CAD/3D engineering drawings within 48 hours . Prototype sample runs generally ship within 15–20 working days post-drawing signoff.

Which hardware, software, and peripheral integrations can be customized?

Enclosure & Optics: Custom RAL colors, silkscreen branding, optical bonding, anti-glare (AG) / anti-reflective (AR) glass, and modular mounting brackets.

Compute & OS: Intel Core/Celeron architectures running Windows 10/11/Linux, or Rockchip/Amlogic ARM motherboards running Android 11/12/13.

Peripherals: Integrated 1D/2D barcode scanners, NFC/RFID readers, thermal receipt printers, POS payment brackets, HD cameras, and ambient light sensors.

Developer Support: Open SDKs, serial protocol documentation, and dedicated engineering consultation for third-party CMS or secondary application integration.

What is your Minimum Order Quantity (MOQ)?

Sample / Pilot Runs: 1 unit for standard catalog models and standard modifications (logo application, custom color).

Custom Tooling / Full ODM: Evaluated per project complexity. We accommodate low-volume initial trial deployments to assist integrators with tender qualification and client sign-off.

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